The Importance Of Culture on Your Digital Transformation
With the ubiquity, pervasiveness and media hype around technology’s impact on our lives, it would be easy to suggest that we’re being swept forward in blissful euphoria toward a bright and shiny tech-enabled future. That would be overly simplistic and a little naïve. Specters like automation, privacy, government surveillance and black hat hacking suggest, amongst this […]
Hope is not a Strategy
We all have quotes and sayings that we adore. They’re typically opening slides in presentations or adorn the bottom of our emails. They signal a perspective we share. And often communicate an opinion so succinctly it would take us months to emulate something that incisive. Over the years a few have bubbled to the top […]
Are Retailers Asking Too Much of Their Customers?
I was thumbing through The Economist recently and saw an intriguing article highlighting the issues around retailers downloading more and more tasks to their customers which used to be done by hired staff: everything from online ordering, to self-serve troubleshooting, check-in and checkout. The article raises a very relevant concern that tasks traditionally done […]
Making Sense Of Whole Foods “Millennial” Strategy
Whole Foods has announced a new retail concept aimed at Millennials who want organic and natural foods at lower prices and more conveniently than Whole Foods’ current U.S. stores can offer. “Wouldn’t that be great for everybody?” is probably the question going through your mind. While natural and organic foods are becoming an increasingly mainstream […]